"IT-HEARTBEAT support" - familiar quality in a new guise

Tuesday, May 10, 2022

With growth comes change. And it is very important to us to always adapt our products and services to the quality requirements of our customers. That's why we will be making a few optimizations to our processes.

As of May 23, 2022, we are changing our ticketing tool and integrate our support services into our brand IT-HEARTBEAT.

With the optimized support service, we offer you improved processes and new functions - without any additional costs on your side.

If you have any questions or suggestions, please do not hesitate to contact us.

What you can expect with "IT-HEARTBEAT support":

New ticket portal at https://support.it-heartbeat.ch
You can still view the status of tickets via ticket link
In addition, you can request access (login) for cross-company tickets and thus have an overview of all tickets
You can still reach us via e-mail support@fricomp.li
Your contact persons and our support quality remain the same
SLA customers additionally benefit from automatic ticket prioritization and documented response times with the new system